Montreal-based non profit group, Union des consommateurs, is submitting a request to the CRTC to look into getting stricter rules for companies who send out “premium” text messages. You know the companies who ask you to sign up and offer you jokes, contests, quizzes, surveys, horoscopes, sports scores etc…
Seems like some individuals after signing up are being billed between $16 to $35 a month. Although some customers don’t remember actually signing up for the double opt-in service, they try and make contact with the carriers/marketers to remove them only to get frustrated when no contact information made available.
On behalf of Quebec residents, the group has filed complaints against Fido, Rogers, Telus, Koodoo, Bell and Vidéotron to the CRTC. They’re requesting the carriers to remove charges for premium text messages from their customers’ bills while a complaint is investigated.
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