Rogers and Fido have successfully implemented their new cancellation policy. This officially started a couple days ago and somewhat brings Quebec’s Bill 60 into place across the country, plus a bunch of new creative names:
– Device Savings Recovery Fee (DSRF)
– Economic Inducement (new name for the Service Agreement/Service Agreement Term)
– Additional Device Savings Recovery Fee (ADSRF)
– Service Deactivation Fee ($12.50 – not applicable to Québec or Manitoba)
Rogers states in their terms and conditions that “In other words, DSRF = Economic Inducement – [Economic Inducement x (# months elapsed in your Service Agreement Term ÷ Total # months in your Service Agreement Term)] + applicable taxes.”
It’s all very confusing, but basically it’s what we’ve stated before: Hardware Savings / # of months in term X # of months remaining in the term + $12.50. Here’s a rundown of how it might look for you:
Let’s say you purchased the Rogers Motorola RAZR – the retail price is $649.99, but you opted for a 3-year term at $99.99. A year later you decide to cancel, so it’ll be $549.99/36 x 24 months + $12.50 = $379.16.
However, there seems to be a separate charge for those who have a data plan – the above only covers the voice plan. The “Additional Device Savings Recovery Fee”, otherwise known as the ADSRF, applies to anyone who terminates their data plan “prior to the end of your Data Term”. The fine print is below, again, somewhat confusing, but I reached out to Rogers for a bit of clarification on the ADSRF, here’s the example:
“The ADSRF applies to the subsidized data portion of that plan, which will be broken out on the customer’s contract at the time of purchase. For example, a customer purchases a $500 phone for $150 by signing a 3 Year Device Savings Agreement. The customer enjoys $350 subsidy/savings. If $300 of the subsidy was for the data portion of the contract on a three-year term and the customer wishes to cancel data only after 24 months, the calculation would be $300/36 x 12 = $100”
Make sure you read over the details of the new structure, or best contact Rogers to understand specifically what your costs are. Full T&C’s below.
Update: Rogers just updated their RedBoard site with further insights into the new policy. More here at Rogers
Device Savings Recovery Fee (applicable to term commitment customers only for any new term entered into on or after January 22, 2012)
A Device Savings Recovery Fee (DSRF) applies if you have been granted an Economic Inducement (as defined below) upon entering your new term, and if, for any reason, your wireless service or your new term is terminated prior to the end of the term of your Service Agreement (Service Agreement Term). The DSRF is the amount of the economic inducement (which may take the form of a discount, rebate or other benefit granted on the price of your Equipment), as stated in your Service Agreement (Economic Inducement), less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Service Agreement Term as compared to the total number of months of your Service Agreement Term (plus applicable taxes).
In other words, DSRF = Economic Inducement – [Economic Inducement x (# months elapsed in your Service Agreement Term ÷ Total # months in your Service Agreement Term)] + applicable taxes. An Additional Device Savings Recovery Fee (ADSRF) also applies if, for any reason, your wireless data service, or your data plan’s commitment term (Data Term), is terminated prior to the end of your Data Term. The ADSRF is the additional Economic Inducement you received for subscribing to your wireless data service, less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Data Term as compared to the total number of months of your Data Term (plus applicable taxes), and applies in addition to the DSRF for termination of your Service Agreement. If you subscribe to a plan combining both voice and data services, both the DSRF and the ADSRF apply, up to the total Economic Inducement.
Service Deactivation Fee (applicable to term commitment customers only for any new term entered into on or after January 22, 2012)
Not applicable to Residents of Québec or Manitoba: A Service Deactivation Fee of $12.50 per line applies if, for any reason, your wireless service is deactivated prior to the end of your Service Agreement Term. This fee is in addition to any applicable DSRF or DSRF and ADSRF.
Applicable only to Residents of Québec or Manitoba: If your wireless service is deactivated prior to the end of your Service Agreement Term and there is no Economic Inducement stated in your Service Agreement, then you will be charged a Service Deactivation Fee. The Service Deactivation Fee is an amount permitted under provincial legislation, being the lesser of $50 or 10% of the monthly service fees for the services that you have subscribed to on a Service Agreement Term and Data Term, as applicable, but not provided as of the termination date (plus applicable taxes).
Check it here at Rogers and Fido
(Thanks to everyone who sent this in!)
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