CIBC, one of the five major banks in Canada, has announced the introduction of Remi, its first digital assistant chat bot. The assistant is designed to help clients send no-fee Global Money Transfers.
The assistant will offer clients using Facebook Messenger, the ability to check foreign exchange rates. As Remi connects with Messenger, it utilizes the app on mobile or desktop to contact the user.
Additionally, Remi allows users to keep track of the exchange rate fluctuations by sending reoccurring alert, as well as for answering questions about products.
Remi can do this whenever an exchange rate has reached the status selected by the user. Afterwards, the chat bot will immediately offer to send a sum of money.
CIBC designed Remi to elevate the client experience by making international money transfers quicker and more attainable.
“We are excited about the way Remi is making it easier to manage sending money abroad,” says Vineet Malhotra, MD and head of CIBC’s Alternate Solutions Group and Retail Solutions Group, in a press statement. “You’ll always know exactly how much money you’re sending and the exchange rate you’ll receive, all without upfront fees. By enhancing existing technologies and building new digital solutions, we continue to deliver modern convenient banking for our clients, how and when they want.”
CIBC’s Global Money Transfer, originally launched in October, allows users to send money to more than 50 countries around the world with no fees.
Remi will only be available in French and English at first, however new languages are set to arrive in the following months.
Source: CIBC
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