Update – 7:05pm: It now seems the network has been reported and fully operational.
Freedom Mobile customers are currently experiencing a service outage.
Reports are mainly originating from the Greater Toronto Area and Ottawa, though some are also coming in from Calgary, Edmonton and Vancouver.
@FreedomMobile I have no mobile data. I have tried resetting my phone, and I've tried turning airplane mode on for a few seconds, and nothing is working
— Shaun Rollo (@SRollo91) March 20, 2018
The number of reports of wireless service outage on the Canadian Outages website peaked to around 200 shortly just after 6pm on Tuesday afternoon, following a few rises and drops.
@FreedomMobile pic.twitter.com/AB0sQWnmBa
— dvora (@dvora8) March 20, 2018
Many commenters complained of frequent service outages in recent months.
It’s currently unclear what caused this outage. Freedom Mobile’s support Twitter account tweeted the following message to a concerned customer: “It seems as if we are experiencing an outage, we are working diligently to get this resolved. we [sic] apologize for any inconvenience this may cause.”
https://twitter.com/freedomsupport/status/976219998749413379
MobileSyrup has reached out to Freedom Mobile regarding the outage and will update this story if we receive a response.
Update 3/20/2018 7:22pm: Freedom reports the outage has been largely resolved but customers who are still experiencing issues should try toggling airplane mode on their devices.
https://twitter.com/freedomsupport/status/976236733929947136
Source: Canadian Outages
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