Update 04/20/21 12:14am ET: Rogers says that “wireless calls, SMS and data services” have now been restored for the “vast majority of our customers.”
Wireless calls, SMS and data services are now restored for the vast majority of our customers. A small number of services with other carriers are continuing to come back online. We sincerely apologize for the inconvenience this outage has caused and thank you for your patience.
— RogersHelps (@RogersHelps) April 20, 2021
Update 04/19/21 7:48pm ET: Rogers says wireless calls, SMS and data services are starting to return to normal. The carrier notes that it will take several more hours for services to be restored for all customers in all regions.
Rogers wireless calls, SMS & data services are starting to return to normal for our customers. It will take several more hours for all customers and regions to return to full service. We will continue to work around the clock with our network partner Ericsson until that happens.
— RogersHelps (@RogersHelps) April 19, 2021
Update 04/19/21 6:51pm ET: Rogers has published a press release entitled ‘A message from Jorge Fernandes, chief technology officer at Rogers,’ where the carrier calls the outage “unacceptable” and says that it’s working hard to “restore full service.”
We’ve identified the root cause of today’s intermittent wireless outage and are continuing to work hard to restore full service for our customers. The latest from Rogers CTO, Jorge Fernandes: https://t.co/OUk5Kn51iX pic.twitter.com/ZsBcspPYga
— Rogers News (@AboutRogers) April 19, 2021
The company says also says that it has identified the cause of the outage as being related to a “recent Ericsson software update that affected a piece of equipment in the central part of our wireless network.”
It’s unclear when the service will be completely restored. Some MobileSyrup readers have reached out to let us know that their Rogers services are back online.
Update 04/19/21 1:30pm ET: Rogers says it is still working to restore services. The carrier notes “residential and business wireline internet services aren’t impacted. We will continue to provide updates.”
The original story is below:
Rogers says it’s working to restore services as customers are reporting nationwide disruptions Monday morning.
The carrier says some wireless customers are experiencing service disruptions with data and voice services. Customers have taken to social media to report issues with phone calls and texts.
Some wireless customers are experiencing an intermittent service interruption for wireless voice and data services. Our team is working quickly to restore services as soon as possible. We apologize for the inconvenience and will continue to provide regular updates.
— RogersHelps (@RogersHelps) April 19, 2021
“We apologize for the inconvenience and will continue to provide regular updates,” Rogers notes.
Reports on Downdetector indicate issues began overnight. The website outlines that nearly 13,000 reports have been submitted as of 10am ET/1pm PT.
Customers of Rogers’ flanker brands, Fido and Chatr, are also affected.
It’s unknown what has caused the issues or how long it will take for services to be restored.
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