Bell is raising prices for several mobility customers by about $3 per month.
The change should be appearing on bills for some customers now, although some may have seen the change on a previous bill. Additionally, I am currently a Bell Mobile customer, and I noted the price change on my March bill.
A Bell spokesperson told MobileSyrup that “to support investments and recognize increased costs associated with delivering a best-in-class network, we must increase rates from time to time.”
However, a customer service representative I spoke with said the change was because of Bell’s annual network expansion investments and it was meant to “increase capacity and maintain quality of service.”
The rep also said that the “price increase is CRTC regulated.” When I questioned the claim, the rep said it was “what was communicated to us,” and said other telecom companies “have this, too.”
It’s worth noting that the CRTC’s website says “providers are responsible for establishing their own retail rates for wireless services, and the CRTC doesn’t intervene.”
MobileSyrup also asked Bell about the representative’s statements and whether the company was directing reps to tell customers that the CRTC regulated the price increases. A Bell spokesperson said the company doesn’t do that.
Update 03/29/2020 at 5:35pm ET: Added comment from Bell regarding the price increase.
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