Microsoft is reportedly looking to add AI-enabled features to its Xbox platform and services.
The information was first shared by The Verge, which indicates that an AI-powered chatbot will soon be able to respond to Xbox-related support queries.
The chatbot will reportedly take form as an “embodied AI character,” that can animate while responding to queries.
The Verge suggests that the chatbot will be connected to the company’s support documents for Xbox services, be able to help users with support questions, and even process certain refunds in some situations.
Microsoft confirmed the existence of said chatbot — “We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text,” said Haiyan Zhang, general manager of gaming AI at Xbox, in a statement given to The Verge. “The prototype makes it easier and quicker for players to get help with support topics using natural language, taking information from existing Xbox Support pages.”
The chatbot is reportedly being trained and tested for answering support queries regarding Minecraft Realms’ subscription-based server hosting service, and may one day handle all support queries for Xbox customers.
Read the complete report here.
Source: The Verge
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