Update 25/06/2025 1:43 p.m. ET: Rogers has clarified to MobileSyrup that the outage was fixed. However, it was unable to share any reasons why the outage occurred just yet.
Update 25/06/2025 3:25 p.m. ET: Rogers says some users might need to update their phones to get back online.
The original story is below.
Rogers mobile subscribers across Canada have been reporting an issue where they’ve lost signal. Those using iPhones report seeing that the phone is in SOS mode, which means it can only do satellite emergency calls and texts. This outage extends to Rogers flanker brands Fido and Chatr as well.
The reports on Downdetector.ca are from people with complete mobile service blackouts in Edmonton, Vancouver, the Greater Toronto Area, and many other towns and cities across the country. Several customers also note that the Rogers website is also down. In my tests, the website appears to be working, but it won’t let me go to the homepage and keeps redirecting me to the page where I can buy a new phone.
From the chart on the website, there are tens of thousands of people with no service, but there are likely more that haven’t reported anything at all.
MobileSyrup has reached out to Rogers for more information and will update this story once we have a response.
While this outage doesn’t seem to be as impactful as the major Rogers outage from 2022, it does seem to be quite large.
Source: Downdetector
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